Education Counsellor

Education Counsellor Join to apply for the

Education Counsellor

role at

IDP Education Ltd . 2 days ago Be among the first 25 applicants.

About IDP

IDP is a global leader in international education services that helps people study abroad. Established in 1969 in Australia, IDP has teams in more than 60 countries. It partners with educational institutions to attract the right students and co‑owns IELTS, a leading English proficiency test. For more information, visit www.idp.com.

About Student Placement

IDP helps students fulfil their global potential by streamlining the pathway to studying abroad. Each year, almost 100,000 IDP students study at more than 800 universities worldwide, supported by local teams who know the education landscape. IDP’s 2,200 counsellors use data‑driven insights to give reliable, valuable advice.

About IELTS

IDP co‑owns IELTS, the world’s best and most trusted English language test. It offers paper, computer, or online testing, and allows retaking a single skill. IELTS scores enable access to over 12,500 organisations worldwide.

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing information and advice on Australia study opportunities and local education systems, culture, and geography; assisting with application documentation; facilitating enrolments; and promoting IDP products and services.

Key Accountabilities

Drive achievement of pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey. Promote student products and services, manage leads and successful applications, seek referral opportunities, and participate in event and lead‑generating activity. Maintain database.

Provide outstanding customer service to students, families and education providers. Participate in planning activities to build student engagement, give clear information about admissions, processes, and qualification options, and proactively engage with stakeholders regularly.

Required Experience

Experience in a sales or customer service driven environment, including achieving individual and team based targets.

Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.

Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.

Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service, Education, and Sales

Industries

Motor Vehicle Manufacturing

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