Operations Travel / Tour - Jakarta

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Operations Travel / Tour - Jakarta

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Kuoni Tumlare

About Kuoni Tumlare At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions, guaranteed departure tours devised and delivered by our Seat‑in‑Coach specialists, Europamundo (EMV), and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts—enabling us to make a real difference to the world.

About the Business Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real‑time insider knowledge.

We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides—all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry‑free.

The Job This role is responsible for operating tours as per pre‑defined standard operating procedures (SOP). You will communicate with stakeholders within the organization (Sales Office Operations, hotel team, Inbound Operations, third‑party suppliers) and be part of the Operations team reporting to the Operations Team Leader.

Responsibilities

Regular communication with the Manager on the development of each project alongside the production of appropriate reports.

Plan, prepare and coordinate operations activities within the assigned markets for products and services.

Reserve and manage changes on all components of a tour prior go‑ahead stage—including hotels, coaches, guides, attractions, etc.—using the system.

Prepare invoices and credit notes, including negotiations as necessary.

Check purchase orders and finalize and print final documents.

Support local service account queries, clear, open and effective communication with Hotel Reservations and Inbound Operations teams as well as 3rd party suppliers.

Handle complaints and compensation, and coordinate with Sales on troubleshooting and tour feedback.

Communicate with all clients during the whole process of sales, including the compilation of quotations and professional offers.

Provide continuing after‑sales contact with existing customers.

Work within defined profit margins as agreed within the company and in consideration of client profile, competition, and buying rates in coordination with sales.

Effective coordination of all assigned tours, meetings, incentives and events from commencement to conclusion.

Maintain deadlines according to project requirements.

Implement and adhere to sales procedures and operating guidelines according to each project and respective responsibility.

Deliver project/event to include standards and quality of service.

Work within the agreed profitability policy and strictly manage the maximization/optimization of supplier costs and charges.

Regularly and accurately report costs and sales values as each project progresses to final reconciliation.

Operate within financial constraints of company guidelines for invoicing, client payments, pre‑payments, credit control, etc.

Maintain and deliver agreed levels of service as defined by each event/project during all stages of pre‑sale, planning, delivery and post‑event.

Requirements

Diploma in Tourism/Hospitality Management or equivalent.

Ability to work effectively with systems and procedures, attentive to detail, strong problem‑solving skills, and a can‑do flexible attitude.

Professional proficiency in English (oral and written); other second language an advantage.

At least 2 years of working experience in the related field/MICE agency required.

Ability to work under pressure and tight deadlines; flexibility in working timing.

Ability to work independently, resolve problems and be a trouble‑shooter.

We are looking for someone who is

Passionate and wants to learn the tourism business especially wholesale.

Enjoy working in back office & operations.

Team player with good communication skills.

Result oriented, creative and energetic.

What we offer

Opportunity to work in an international environment.

Diverse & inclusive culture.

Learning and training opportunities for growth.

Dedicated employee engagement activities.

Referrals increase your chances of interviewing at Kuoni Tumlare by 2x.

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