Boutique Manager

We’re looking for a Store Manager to lead high performing teams at our Diamond & Co boutiques. This role is perfect for someone who thrives in a dynamic retail environment, understands luxury customer service, and is motivated to exceed sales targets through strong team leadership and operational excellence. What You’ll Do Create and manage store staff work schedules to ensure optimal coverage for smooth daily operations. Supervise store opening and closing activities in alignment with standard operating procedures (SOP). Provide direction, coaching, and daily support to Jewelry Consultants to achieve sales targets. Monitor and evaluate daily, weekly, and monthly store sales performance—including sales plans, deposit follow-ups, repair processes, and projections. Conduct regular Boutique Manager (BM) checks to ensure store performance and compliance. Review and approve store administrative needs, such as overtime, reimbursements, and leave requests, based on proper documentation. Plan and manage store inventory and daily operational logistics. Design and implement in-store sales strategies, including promotional and event activities. Coordinate with Marcomm for brand-aligned promotional campaigns and event execution. Ensure all store activities are conducted according to SOP to maintain high service standards. Conduct competitor and market analysis to support local sales strategy. Prepare and analyze monthly sales reports and store performance summaries. Compile monthly performance points and attendance records of team members. Motivate and guide the team through coaching and training to elevate service and sales performance.

What We’re Looking For Bachelor’s degree in any field. Minimum of 2 years' experience as a Sales or Store Manager, preferably in luxury retail, jewelry, or related industries. Strong leadership and team development skills. Sales and target-oriented with proven achievements. Solid knowledge of store operations, customer service excellence, and luxury branding. Excellent communication, organizational, and problem-solving skills. High adaptability to work with diverse teams, customer profiles, and a wide product range. Willing to be placed in any Passion Jewelry branch (jakarta, Tangerag, Bandung, Surabaya, Jakarta, or other cities based on company needs).