ServiceNow Developer (IT Service Management)

ServiceNow Developer (IT Service Management) A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting‑led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep‑set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers.

Responsibilities

Service Operations Workspace:

Configure the Service Operations Workspace, including guided setup and customized views, to meet specific organizational needs.

Develop new features and functionalities within the workspace, often involving ITSM applications like Incident, Problem, and Change Management.

Process Mining:

Ability to use ServiceNow Process Mining to analyze workflows, identify bottlenecks, and find root causes of inefficiencies and variations in processes such as IT incident management, HR onboarding, or customer service requests.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field

5+ years experience in ServiceNow development

Experience in ITSM implementationStrong communication and coordination skills

Problem‑solving and analytical thinking

Seniority level Mid‑Senior level

Employment type Contract

Job function Information Technology and Consulting

Industries IT Services and IT Consulting

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