HEAD OF DEPARTMENT - CUSTOMS CLEARANCE & VALUE ADDED SERVICE

Objectives

Manage and develop value-added services (VAS), customs brokerage, and multi-modal logistics

Ensuring to establish the QMS, EMS, OHSMS, and BCMS in the respective department/station, including; providing the required resources, communicate, and continually improving them by engaging, directing, and supporting staff to it.

Job Duties

Lead and manage VAS (Value Added Services, Customs Brokerage, Multi Modal) in the country.

Define VAS product portfolio and determine pricing level and lead product and air network maintenance.

Direct improvement of products and development of new products.

Analyze cost structure of products on country level and determine strategies and approaches to better meet targets or address weaknesses;

Manage the annual planning process ensuring VAS develops a realistic plan that supports the agreed strategies, maintain or improve market share and service levels, while meeting contribution levels to the network.

Set VAS specific policies, standards and instructions.

Supervise/control VAS consolidated budget.

Define and communicate targets to operational units on regional/country level.

Provide leadership to country VAS organizations and support related programs and activities.

Communicate and monitor the deployment of global and regional policies and procedures, while allowing localization to meet local environment needs & requirements.

Actively promote the exchange and adoption of Best Practices within the VAS organizations in country to leverage collective learning and to improve consistency and productivity.

Manage local DGF authorizations, licenses and proper relationship with customs authorities

Ensure compliance with applicable law and internal guidelines (incl. e.g. recordkeeping requirements)

Define and manage adequate working procedures for CDZ staff

Report claims and compliance incidents

Set-up organizational structure to ensure sufficient supervision and monitoring of all customs activities on country level

Ensure adequate training for all CDZ personnel about all customs-related legal requirements for maintaining any customs-related authorizations

Promote the culture of continual improvement and the process approach and risk-based thinking

Encourage and engage consultation and participation of staff regarding health and safety matter, in alignment with the guidelines set forth in the health and safety policy

Prevent work-related injuries from workplace hazards, and in the event of any workplace accident, incident, injury, or near misses, promptly report and participate in the investigation

Maintain and ensure the most recent version of the local job descriptions and internal visa power outlining staff roles, responsibilities, and authorities, and communicate any updates to the staff.

Ensure the most recent versions of the DGF IMS Policy, DGF H&S Policy, and DGFF BCM Policy are included in the Master List, and promptly communicate any updates to the staff

Comply with Quality, Environmental, Occupational Health & Safety, and Business Continuity Management Systems procedures and regulations and participate in their programs

Responsible for leading and supporting the Department Representative / Station Representative in their Quality Supervisor’s and Health and Safety Representative’s tasks and duties

Appoint a temporary replacement in the absence of the Department Representative / Station Representative and inform all related stakeholders of it

Job Requirements

Bachelor's degree in the relevant field, Master's degree is an advantage

Minimum 10 years of relevant work experience with 5 years at the management level.

Proficiency in the English language, both in writing and speaking

Has adequate computer literacy and proficiency

Has all technical competencies and skills required for the position

Clean criminal record and adherence to ethical standards

#J-18808-Ljbffr