E Commerce Executive/Lead

Responsibilities

Respond to customer inquiries, resolve issues promptly, and elevate when necessary. Handle records, reports, and cross‑functional coordination to meet KPIs. Manage and update company websites and e-commerce platforms to improve user experience, traffic, and conversion rates. Optimize website content, meta tags, headers, and on‑page elements to boost search engine visibility and user experience. Leverage AI tools for content generation, performance analysis, customer segmentation, and predictive insights. Plan and execute advertising campaigns, analyze sales trends, and generate performance insights. Prepare monthly and campaign reports with actionable insights to optimize performance. Requirements

Diploma in Marketing, Communications, Business, or a related field. 2–3 years of experience in e‑commerce, preferably in the retail industry. Proficiency in Meta Ads, Google Ads, SEO/SEM, email marketing, and e‑commerce platforms such as Shopify, Shopee, and Lazada. Experience with campaign management, analytics tools (e.g. Google Analytics, Mailchimp), and performance tracking/reporting. Strong communication and collaboration skills, capable of working effectively with cross‑functional teams.

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