E-Commerce Supervisor

Job description for E-Commerce Supervisor at Hasans Indonesia We are looking for an E-Commerce Senior Staff to support our digital growth on leading online platforms such as Shopee, TikTok, Tokopedia, etc.

About Us Hasans Indonesia works hand in hand with an IP-based company specializing in products such as collectible toys, character merchandise and trading cards.

Responsibilities

1) E-Commerce Operations & Platform Management Oversee daily e-commerce operations, including product listing, order processing, and inventory synchronization across multiple marketplaces.

Ensure all product and campaign information is accurate, updated, and optimized for conversion.

Identify and resolve operational bottlenecks to maintain smooth execution.

2) Sales Performance & Growth Strategy Monitor key performance metrics (sales, ROAS, ROI, conversion rate, profit margin) and develop actionable insights.

Formulate and execute sales growth strategies across Shopee, Tokopedia, Lazada, and other platforms.

Plan and manage promotional calendars, flash sales, and discount strategies aligned with sales targets and margin goals.

Collaborate with Finance and Marketing to evaluate campaign profitability and optimize spending efficiency.

Develop and manage KOL collaboration strategies to boost traffic, engagement, and sales.

Oversee affiliate marketing programs, including partner selection, commission structures, and performance analysis.

Plan and execute live streaming sessions in coordination with hosts, ensuring strong product storytelling and measurable conversion.

Track and evaluate performance of each initiative to ensure ROI-driven marketing execution.

3) Marketing & Campaign Execution Work closely with the Marketing Team to develop integrated campaigns (on-platform, social, and performance ads).

Align e-commerce and marketing calendars to maximize exposure during brand campaigns and platform events.

Collaborate with marketplace account managers to leverage platform tools and promotional features.

4) Reporting & Strategic Planning Produce regular performance reports and dashboards to track online revenue, campaign effectiveness, and customer acquisition costs.

Provide insights and recommendations to management for improving profitability and customer lifetime value.

Stay up-to-date with e-commerce trends, platform algorithm updates, and competitor activities.

5) Logistics & Inventory Management Coordinate with the Warehouse Team to ensure stock availability and timely fulfillment of orders.

Manage product returns, refunds, and inventory discrepancies.

6) Team Leadership & Cross-Functional Coordination Supervise, train, and develop the e-commerce team to achieve performance goals.

Work closely with Warehouse, Marketing, and Customer Service to ensure seamless end-to-end execution.

7) Other duties as assigned.

Requirements

1) Education Bachelor’s degree in Business, Marketing, or a related field.

2) Experience At least 5 years of experience in e-commerce with at least 1 year in a supervisory role. Prior experience in FMCG, retail, toys, or distribution industry is strongly preferred.

3) Technical Skills Strong understanding of e-commerce platforms (Shopee, Tokopedia, TikTok, etc.).

Strong understanding of marketplace analytics, KOL performance, and digital ad metrics (ROAS, ROI, CTR, CAC, profit margin).

Proficiency in campaign performance tracking and data visualization tools (Google Analytics, platform dashboards, etc.).

4) Soft Skills Data-driven and strategic thinker with strong commercial acumen.

Excellent communication, negotiation, and leadership skills.

Agile, detail-oriented, and capable of thriving in a fast-paced, startup-like environment.

5) Language Fluency in English is required; proficiency in Chinese is a plus.

6) Work Style Comfortable working in a startup/retail distribution setting with ambiguity and rapid changes.

7) Location Willing to WFO Petak Baru, Jakarta Barat.

8) Work Schedule Willing to work 6 days per week.

9) Availability Candidates who can join immediately are highly preferred.

10) Livestream flexibility Willing to work according to livestream schedules, including evenings or weekends when required.

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