Team Leader - Jember (Funifun! - Claw Machine)

Team Leader - Jember (Funifun! - Claw Machine) Requirements

Have experience in Arcade/Playground/Game Center.

Minimum of one year of experience managing a team of 5–8 people.

Willing to be assigned outside the home domicile.

Able to communicate in basic English.

Basic computer operation skills required.

Has the ability to provide training and coaching for employees.

Able to carry out each store operation assignment.

Able to maintain store inventory.

Responsibilities

Customer experience optimization: Focus on customer needs, starting from both hardware (facilities, equipment) and software (service attitude, service professionalism, service process), lead the team to provide high-quality service experience, including the use guidance of amusement facilities, customer consultation and complaint handling, etc.

Service quality monitoring: Conduct daily inspections.

Customer Service Complaint Handling: Lead the team to handle on-site customer complaints.

Lead by example: Ensure that you provide courteous, efficient, helpful and engaging service to customers to reinforce brand perception.

Ensure that the standards and procedures for ensuring quality are adhered to. The venue should be inspected at regular intervals every day. The work includes observing the safety and presentation quality of facilities and equipment, observing the operation and interaction status of staff, observing the conversation and status of customers, and communicating with customers frequently.

Note

BLUE ORIGIN GROUP

Indonesia's recruitment process is free of charge.

About the Company Blue Origin Group opened its first retail store in Indonesia at Central Park Mall in Jakarta and has now opened stores in major supermarkets across Indonesia. As of Q2 2024, Blue Origin has 66 successfully operated stores in Indonesia, with more in the pipeline. Blue Origin currently employs more than 2,000 people in Indonesia's major cities and popular shopping districts, and has gained invaluable experience in the operation and management of retail stores. In the future, Blue Origin Group's retail business will continue to expand to other countries to capture more market share. Blue Origin Group will also launch new businesses such as Catering and Electronic Entertainment Business in 2024.

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