Customer Service E-Commerce (English Project) – Yogyakarta Site

Position: English Customer Service – Yogyakarta Site

Job Summary

We are looking for customer service professionals to join our ECS (Email, Chat, Social Media) team. This role focuses on providing responsive, accurate, and friendly customer support through non‑voice channels including email, live chat, and social media platforms. You will play a key part in delivering excellent service and maintaining customer satisfaction.

Requirements:

Fresh graduates welcome!

High School graduates with CS BPO experience

Communicative

Willing to work in 24/7 Shift including Weekend and Public Holiday

Willing to place in YOGYAKARTA

Candidates can work immediately if they passed

Responsibilities:

Answering an Incoming chats and Respond to Email

Handle Customer Inquiries by Chats

Provide Customers about Product and Service Information

Identify and Escalate Priority Issues

Documenting All Information According to Standard Operating Procedures

Complete All Chat Logs

Updating customers profile into computer

Conduct customer surveys to ascertain level of customer service

Able to quickly locate user problems and provide solution

Seniority level

Associate

Employment type

Full-time

Job function

Analyst and Customer Service

Industries

Outsourcing and Offshoring Consulting

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