Managed Security Services Manager

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We are looking for a

Managed Services Manager

to oversee the delivery and performance of managed IT services for enterprise clients.

This role focuses on ensuring

service excellence ,

operational efficiency , and

customer satisfaction

across our managed service offerings.

Key Responsibilities

Ensure consistent and high-quality delivery of managed services according to SLAs and KPIs.

Monitor service performance and proactively address issues or risks.

Coordinate with internal teams and vendors to resolve incidents and implement improvements.

Act as the primary contact for clients regarding managed services.

Conduct regular service reviews and performance reporting.

Lead and mentor the managed services team (engineers and support staff).

Develop and maintain SOPs and escalation processes.

Manage budgets, forecasts, and cost optimization for managed services.

Support contract negotiations, renewals, and compliance tracking.

Ensure adherence to security policies, regulations, and best practices.

Requirements

Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).

5–7 years in IT Service Management, preferably in a Managed Services environment.

Strong understanding of

ITIL framework

and

service lifecycle .

Experience with

security technologies .

Excellent

leadership, communication, and client management skills .

Certifications

such as ITIL, PMP, or CISSP are an advantage.

Strategic thinking and problem‑solving.

Service‑oriented mindset.

Leadership and team collaboration.

Analytical and reporting skills.

Adaptability in a fast‑paced environment.

Seniority Level Not Applicable

Employment Type Other

Job Function Management and Manufacturing

Industries IT Services and IT Consulting

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