Customer Expert Japanese Speaker Team Leader

Requirements: 1. Indonesian Nationality 2. Minimum holds Diploma Degree 3. Having leadership experience in a contact center/BPO environment for at least 1-2 years will be an advantage 4. Has customer service experience minimum 3 years 5.

Good command of Japanese (N1/N2) and English (C1/C2) 6. Has good analytical thinking 7. Good interpersonal skills 8.

Working location in South Jakarta 9.

Willing to work in Shifting Schedule

Responsibilities: · Give frequent feedback to Agents on how they can improve their performance · Taking call escalations and looking out over the team for when an Agent may need help · Ongoing coaching and development of the team · Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs) · Preparing reports for Operation Manager on performance against these KPIs · Ongoing motivation of team to ensure a positive mindset and customer-focused attitude remains throughout