CRM Trainer

Responsibilities

Update and revise current training materials and documents to ensure each training program meets the needs of the CRM function and incorporates changes in business.

Conduct training for trainers and staff in classrooms, on‑floor, and occasionally in the field using e‑learning platforms to deliver innovative, enthusiastic and effective training.

Develop e‑learning content and system, including reporting, to keep materials relevant and up to date while monitoring the completion level for each module within the target population.

Manage training calendars and administer attendance and assessments so that the training schedule aligns with participants.

Maintain sufficient resources such as training materials, supplies, and training rooms for effective delivery.

Deliver training evaluation reports to support continuous improvement.

Cooperate with HR L&D, Legal, and Quality Management to develop and plan compliance and regulatory training.

Collaborate with various roles within CRM Support to ensure content relevance and quality while supporting the implementation of new processes, products, and other changes.

Qualifications

Bachelor’s degree in any discipline (Bachelor in Psychology, Social Science & Communication is an added value).

Minimum 1 year of training experience, with at least 1 year focused on telesales/call‑center area.

Proficient with Microsoft Office Suite – Word, Excel, and especially PowerPoint.

Strong communication and presentation skills, both written and verbal, in Bahasa and English.

Adaptable, proactive, and able to work independently.

Comfortable working in a high‑paced, demanding, and agile environment.

Company Overview Home Credit is a multinational tech‑based financial services company operating in 8 countries worldwide. We provide financial products that improve customers’ lives, from financing and protection to PayLater and e‑money, available both online and offline. Our vision is to support customers with a transparent, fast, and easy service wherever they go. We continually innovate and encourage all employees to embrace new challenges, and over 6,000 employees share these values to build a better future.

Benefits

Medical coverage

Parking availability

Bonus and dental insurance for corporate personnel

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