Service Advisor (Automotive)

Position Service Advisor Location: Jakarta Job Type: Full-Time

Duties and Responsibilities

Implement the experiential service reception process and ensure effective delivery.

Achieve monthly operational targets and be accountable for results.

Execute after-sales marketing activities and meet assigned personal goals.

Handle on-site customer complaints in a timely and professional manner; ensure resolution and customer satisfaction.

Ensure the implementation of 5S principles and safety management practices at the service site.

Perform other duties as assigned by management, including ad-hoc and temporary tasks.

Qualifications

Diploma or higher in Automotive Repair or related field.

Background in Marketing Management, Automotive Application & Repair, or Automotive Repair Technology is preferred.

Minimum 3 years of experience in customer service reception in a similar industry.

Strong knowledge of automotive structures, service etiquette, and customer reception processes.

Possess a valid driver’s license and have proficient driving skills.

Skilled in using computers and Microsoft Office applications.

How to Apply If you're a proactive individual with a passion for customer service and the automotive industry, we’d love to hear from you!

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