Travel Desk Officer

Join our General Affairs team and play a vital role in ensuring smooth, efficient, and cost-effective travel arrangements across our organization. As a Travel Desk Officer, you will manage all aspects of employee travel—domestic and international—for both the Head Office and Site locations. This includes travel planning, accommodation booking, visa processing, and reporting, all while prioritizing employee comfort and compliance with company policies.

Work Location Head Office, South Jakarta

Reporting Line This position reports directly to the General Affairs Lead

Job Requirements

Bachelor’s degree in Business Administration, Tourism, Management, or a related field

Minimum 7 years of working experience in travel coordination or related roles

Strong knowledge of travel regulations, visa/immigration procedures, and corporate travel policies

Proficiency in Excel and Microsoft Office Suite; experience with travel booking systems and ERP, travel management software, and HCIS System (e.g. DarwinBox)

Strong competencies in attention to detail, problem-solving, vendor coordination, service orientation, and documentation

Strong knowledge in cost management and budgeting, payment & reimbursement process

Excellent communication and interpersonal skills

Ability to multitask

Understanding of SMK3 (Occupational Health & Safety) and SML (Environmental Management) systems is a plus

Job Responsibilities

Coordinate and arrange travel for roster rotations, new hire mobilizations, and official domestic/international trips

Handle end-to-end business visa applications for international travel

Ensure hotel reservations align with employee level and budget guidelines

Prepare payment reports for Finance, including supporting documents for tickets, hotels, credit cards, and travel agents

Generate tax invoice reports for domestic Garuda flights

Monitor and ensure timely payments to vendors and credit card providers

Optimize travel cost while ensuring employee comfort and service quality

Provide proactive assistance in special travel situations (e.g., JOUMPA for tight layovers, rescheduling due to flight disruptions)

Compile and submit periodic employee travel reports (e.g., 6-monthly roster travel data for BAP employees)

Promote compliance with company travel policies and safety standards

Support OHS and Environmental Management System implementation in all travel-related activities

About Us PT ESSA Industries Indonesia Tbk , formerly known as PT Surya Esa Perkasa Tbk., underwent a transformative rebrand in 2022 to better align with its vision of leading Indonesia's drive towards world-class industrialization. Established in 2006, the company initially ventured into LPG and Condensate production with its refinery facility in Palembang. Over the years, it expanded its operations, notably entering the Ammonia production sector through its subsidiary,

PT Panca Amara Utama , at the Banggai Ammonia Plant in Sulawesi Tengah. ESSA has evolved into a leading company committed to contributing to Indonesia's world-class industrialization processes. The company places a strong emphasis on environmental, social, and sustainability considerations in all its endeavors. With records of accomplishment of innovation and excellence, ESSA continues to play a pivotal role in shaping Indonesia's industrial landscape.

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