Guest Relation Officer Mandarin Speaker | Delonix Hotel Karawang

Base pay range IDR6,000,000.00/yr - IDR9,000,000.00/yr

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer (Mandarin Speaker) for our Delonix Hotel Karawang. The primary role is to ensure an exceptional guest experience by providing outstanding service and support to our Mandarin‑speaking guests.

Responsibilities

Welcome and assist guests during check‑in and check‑out, ensuring a smooth and pleasant experience

Address guest inquiries, concerns, and requests promptly, maintaining a high level of customer service

Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests

Work closely with other departments to accommodate guest needs and special requests

Ensure that all guest preferences and special requirements are documented and communicated effectively

Contribute to creating a welcoming atmosphere that encourages guest loyalty and repeat business

Requirements

Fluent in Mandarin and English; proficiency in additional languages is a plus

Previous experience in a similar role in the hospitality industry is preferred

Excellent communication and interpersonal skills

Strong problem‑solving abilities and a customer service‑oriented mindset

Ability to work flexible hours, including weekends and holidays

Knowledge of hotel management software is an advantage

Benefits

Language Allowance

Competitive Service Charge

Health Insurance

Great Environment

Supportive Team Work

Seniority level Associate

Employment type Contract

Job function Customer Service

Industries IT Services and IT Consulting

Location West Karawang, West Java, Indonesia

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