Customer Care Associate

The Customer Care Associate ensures Bobobox guests and customers receive excellent service throughout standard operating hours. This role focuses on handling guest inquiries, resolving issues promptly, and providing seamless support across all Bobobox products. Additionally, the role contributes to continuous service improvement by identifying common guest concerns and collaborating with internal teams to enhance the overall customer experience.

What you will do:

Make service decisions and resolve guest issues independently in alignment with established policies and service guidelines. Assess case urgency and impact to prioritize resolution or escalation effectively. Escalate high-complexity or sensitive cases to relevant teams with clear and structured documentation to ensure smooth coordination and follow-up. Manage and complete assigned administrative, reporting, and operational responsibilities efficiently and accurately.

You will fit in this job if you:

Bachelor’s degree in Hospitality, Tourism, Business, Communication, or a related field (or equivalent experience). Minimum 1 year of experience in a customer support or customer-facing role (e.g., front office, call center, or guest services). Background or experience in the hospitality industry (e.g., hotel, travel, accommodation services) is strongly preferred. Excellent communication and problem-solving skills. Ability to work independently and make sound decisions during off-peak hours. Working primarily on regular business days, with flexibility to provide coverage on weekends or public holidays when needed. Familiarity with hospitality technology and customer service platforms (preferred).