Job Description
⚡ Who We Are
Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.
Mission : Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike. Figures
: D-EDGE is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of 550+ experts located in 20+ countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.
Culture : At D-EDGE we are driven by these 4 key values:
We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND
D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.
About The Team
You will join the D-EDGE CRM Implementation team (3 people), dedicated to making sure new customers go live smoothly and quickly after signing. D-EDGE CRM helps hotels build stronger guest relationships and grow direct revenue by centralizing guest data, enabling smart segmentation, and powering personalized communications and automations across the guest journey. This is a hybrid role based in Indonesia : you will be the first Implementation Specialist for APAC, owning implementations for customers across this market and working closely with internal teams to ensure high-quality launches.
YOUR SCOPE
Help customers get the best out of the D-EDGE CRM suite by owning the implementation phase end-to-end (setup, coordination, training, go-live validation) while contributing to the continuous improvement and scaling of our implementation processes.
YOUR MISSIONS
You are accountable for implementation success from contract signature to implementation completion.
Own the relationship with new customers right after the contract is signed: kick-off, timeline, scope, expectations, and success criteria
Analyze customer needs and guide them in defining the right configuration (use cases, rules, segments, content, workflows)
Get customer approval on configuration and setup the client environment, ensuring quality and consistency
Coordinate actions with technology partners already used by the customer (e.g., PMS, channel manager, third-party tools) to secure integrations and dependencies
Deliver (or ensure delivery of) customer training, validate autonomy, and drive adoption of key features
Ensure customer satisfaction at the end of implementation, formalize the handover, and document key outcomes
Track implementation KPIs (time-to-go-live, completion rate, quality, satisfaction) and share insights with internal stakeholders
Actively participate in building and improving implementation processes, templates, and best practices in a fast-growing environment
This role is a great opportunity to help shape how implementation is run and scaled in APAC, with direct impact on customer experience and team efficiency.
⭐ YOUR PROFILE
You have initial experience in B2B implementation / onboarding / customer success, ideally in a SaaS environment
You have managed customer-facing projects: planning, prioritization, coordination, risk management
You are highly organized
You communicate clearly and confidently, both written and spoken, and you enjoy enabling others through training
You are analytical, solution-oriented, and able to stay calm under pressure
You are fluent in English (mandatory) - You will have to work with clients outside of Indonesia.
You are based in Indonesia
Bonus Points If
You are fluent in any other languages relevant to the APAC hotel market
You have hospitality experience (front office, reservations, revenue, distribution) or a strong affinity with the hotel industry
You are comfortable with CRM/ticketing tools (e.g., Salesforce) and digital software environments
WHY JOIN US?
By Joining D-EDGE, You’ll Find More Than a Job, You’ll Join a Fast-moving, International Environment With a Strong Culture And Real Growth Opportunities
A caring and inclusive culture: respect, transparency, and autonomy
A strong commitment to responsibility
An international workplace: 45 nationalities, offices in 20+ countries
Real career opportunities: internal mobility, continuous learning, personalized career paths
A role with impact: build and scale Implementation for APAC and deliver value from day one
RECRUITMENT PROCESS
HR Screening
Interview with the hiring manager
Interview with a senior stakeholder (e.g., Head/Lead)
Then, welcome to D-EDGE!
