Asst Port Exec (Customer Service) [Joining Bonus of $5,000 for SGPs and PRs]

Asst Port Exec (Customer Service) [Joining Bonus of $5,000 for SGPs and PRs] Join us now to be eligible for a joining bonus of $5,000! (Terms & Conditions apply)

Job Description:

You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer success.

Job Duties:

Respond to customer inquiries via phone, email, and chat regarding shipments, customs status, cargo delivery timelines, and documentation.

Track shipments and provide proactive updates on status or delays.

Assist customers in creating service requests, booking shipments, and accessing tracking systems.

Coordinate with operations, warehouse, and transport teams to resolve issues.

Document all customer interactions and track open queries until completion to meet the required KPI.

Escalate complex or high-impact issues to team managers.

Follow up on pending issues and ensure timely resolution.

Support claims investigation by collecting required information from customers.

Requirements:

Diploma in any discipline

Prior experience in logistics or freight forwarding preferred

Strong communication and problem-solving skills

Familiarity with logistics documentation (e.g., BL, packing lists, invoices, permits, FTA certs)

Ability to work in a fast‑paced, detail‑oriented environment

Proficient in Microsoft Office applications

Willing to work on a 5.5 days' work schedule

* Only Shortlisted candidates will be notified *.

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