Customer Service E-Commerce (English Speaker)

About the Company (TP) TP (formerly Teleperformance) is one of the world’s largest BPO companies, founded in 1978 in Paris, France. Today, TP operates in

100+ countries

with

over 500,000 employees worldwide . The company provides support to major international brands in sectors such as IT, social media, e‑commerce, travel, and finance.

Job Overview In this role, you will support a leading European e‑commerce brand as part of a growing global operations team. This position offers an excellent opportunity to deepen your knowledge of the e‑commerce industry and build a long-term career in an international and dynamic work environment.

Work Location Kuta, Bali Located in

Lippo Mall Kuta Easily accessible from

Ngurah Rai International Airport

Work Arrangement Follows the

Netherlands time zone

9 hours per workday, 5 days per week

(2 days off according to shift schedule)

Includes

weekends and public holidays

Night shifts may be required in the future depending on business needs

Training schedule will be arranged for new hires

Key Responsibilities Handle customer inquiries via

phone, email, and chat

in English

Deliver high-quality customer service to ensure an excellent customer experience

Ensure compliance with

data protection standards

and internal company guidelines

Required Qualifications Must-Have:

Minimum

C1 English

proficiency

Open to

ONLY local (Indonesian) candidates

Minimum 1-2 years of experience within the same field

Competitive salary package

International work experience

Supportive and multicultural work environment

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

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