Head of Cold Chain Fulfillment (Supply Chain)

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading technology-driven retail and logistics company. As expansion continues, our client is seeking a senior professional with at least 8 years of experience in Cold Chain Fulfillment operations. The job is based in Jakarta, Indonesia Define and implement fulfillment quality standards and operating procedures across storage, handling, and dispatch processes. Lead continuous improvement initiatives to optimize fulfillment center operations for fresh, frozen, and dry product categories. Oversee the integrity of cold chain processes across receiving, storage, and outbound logistics to ensure product freshness and compliance. Partner with suppliers, logistics, and procurement teams to align on quality benchmarks and inbound inspection standards. Develop and maintain Good Warehousing Practices (GWP) and ensure compliance with food safety and cold chain protocols. Build, coach, and upskill teams in cold chain management, fulfillment best practices, and process optimization. Monitor key KPIs including fulfillment accuracy, wastage, temperature compliance, and order cycle time. Conduct regular audits and root cause analyses to identify operational gaps and drive corrective actions. Collaborate cross-functionally with Operations, Supply Chain, and Quality teams to enhance fulfillment performance and efficiency. Champion technology and automation adoption to improve visibility, traceability, and fulfillment speed. Requirements

Bachelor's degree in Supply Chain, Food Technology, Industrial Engineering, or a related field (Master's preferred). 8-10+ years of experience in fulfillment operations, cold chain logistics, or warehouse management - preferably in FMCG, quick commerce, or retail distribution. Deep understanding of cold chain processes and fresh/frozen product handling standards. Proven track record in setting up or optimizing fresh/frozen fulfillment centers or distribution networks. Strong knowledge of food safety and warehouse quality standards (e.g., HACCP, ISO 22000, BPOM, or GMP). Experience leading teams and developing operational SOPs and audit frameworks. Data-driven and results-oriented, with strong analytical and problem-solving skills. Excellent leadership, communication, and stakeholder management abilities. Hands-on mindset with the ability to operate strategically and tactically in a fast-paced environment.

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