Careline Support Outlet (Freelance Full WFO)

What You’ll Do (Responsibilities)

Provide honest and courteous solutions for technical and non-technical issues via chat or phone.

Follow up on open tickets with empathy to ensure customer satisfaction.

Manage the ticketing system and track issues until closure.

Coordinate team schedules for agile and effective support coverage.

Ensure service quality meets ESB standards and core values.

Strengthen team knowledge and collaboration.

Report daily to managers and share honest improvement suggestions based on customer feedback.

What Capabilities You’ll Need (Requirements)

SMK, D3 or Bachelor’s degree in Management, Information Technology/System or a related field.

Have experience with Hardware, OS (Windows/Linux), and Networking.

Mid to high savviness in technology and able to explain complex technological terms in a simple and easy-to-understand phrase.

Excellent communication and problem-solving skills.

Calm and professional demeanor, good interpersonal skills, detail-oriented, able to work under pressure, and a team player.

Born as a fast, adaptable learner and a multitasker.

Empathy is the number one virtue.

Have good leadership and coordination skills.

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