Product Support Auto-Electrician

Responsibilities Diagnose and resolve mechanical, hydraulic, and electrical issues on mining equipment.

Provide remote and on-site technical assistance to customers and field service teams.

Escalate complex issues to engineering and follow through until resolution.

Assist with installation and commissioning of new equipment at customer sites.

Verify proper setup and calibration according to OEM specifications.

Preventive Maintenance & Repairs Perform scheduled maintenance and repairs on OEM products.

Document service activities and ensure compliance with safety standards.

Customer Training Conduct operator and maintenance training sessions for customers.

Prepare technical documentation and user guides.

Collect and report product performance data and customer feedback.

Collaborate with engineering to improve product reliability and design.

Inventory & Parts Support Identify required spare parts and assist customers with ordering.

Maintain accurate records of parts usage and service reports.

Compliance & Safety Ensure all work complies with OEM standards, mining regulations, and safety protocols.

Promote safe work practices during all service activities.

Requirements

Education: Diploma or Degree in Electrical Engineering or related field.

Experience: 2–5 years in mining equipment service or heavy machinery support.

Good command in English.

Technical Skills

Strong knowledge of electrical and hydraulics systems, and mechanical components.

Ability to read technical drawings and schematics.

Soft Skills

Excellent communication and customer service skills.

Problem‑solving and analytical thinking.

Other

Willingness to travel to remote mining sites.

Familiarity with OEM diagnostic tools and software.

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