Technical Service Engineer IQS, Jakarta

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Technical Service Engineer IQS, Jakarta

role at

ZEISS Group

Responsibilities

Carry out CMM installation, commissioning and warranty repair

Support in local and regional exhibition and seminar

Update monthly availability to enable effective job scheduling & assignment

Provide fast service follow‑up support in attending request to ensure customer satisfaction and retention

Escalate unresolvable and pending issues to supervisor early

Provide weekly service activities report on all pending jobs to Service Manager

Work closely with other departments (Logistics, Warehouse & Finance) to complete the sales process

Ensure high standards of customer care

Ensure job ticket and service order are created before attending job assignment

Update service order or report immediately after job completion

Ensure service order or report is duly signed and stamped by customer before submitting for billing process

Submit CPO & draft commissioning certificate to back‑office administrator after each new machine installation

Prepare draft calibration report within 3 working days after calibration work for review and signature by Service Manager

Where needed, prepare email draft quotation to back‑office administrator based on recommended charges & price list

Follow local regulator’s work process and company’s ISO work process & procedure

Use valid calibrated master and tool during job assignment

Competent in ISO 17025 calibration process and adhere to standardization

Comply with all safety requirements of company and customer (wear safety shoe, hard hat, hand gloves, ear plug, reflective vest during service work at customer site)

Participate in training program, workshop, and seminar to support the department business

Take initiative in self‑learning through ZEISS e‑learning platform to upgrade personal knowledge, skills and competency

Education / Professional Certification At least a Diploma or Bachelor’s degree in Engineering Discipline – Mechanical / Mechatronics / Electronics / Electrical.

Experience At least 2 years’ experience working as customer care in technical field service support preferably in the metrology, precision or related industry with knowledge on troubleshooting and diagnostics skills.

Knowledge / Skills / Other Characteristics

Good command of written and spoken English

Good analytical and problem‑solving skills

Willing to learn, perseverance and resilience

Self‑driven and result‑orientated

Able to work independently and in a team

Integrity, self-awareness, courage, respect, empathy, and gratitude

Knowledge on MS Word, Excel, PowerPoint

Working Conditions & Other Attributes

Willing to work in non‑air‑conditioned environment at times

Physically strong and able to carry tool bag of up to 20 kg

Able to work under tight timeline

Your ZEISS Recruiting Team Astrid Annissa Sastaviyana, Yosseano Kuncahyo

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Industries: Measuring and Control Instrument Manufacturing, Smart Meter Manufacturing, and Industrial Machinery Manufacturing

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