Sales & Customer Success Specialist (Brand Concierge)

Sales & Customer Success Specialist (Brand Concierge) Sales & Customer Success Specialist (Brand Concierge) | 100% Remote E-commerce

At

TalentPop App , we integrate exceptional customer service with aggressive sales conversion goals. We operate on a fundamental principle:

the best support is the best sales strategy.

We are looking for a highly motivated

Customer Experience Sales Specialist . This is a dynamic, hybrid role where you are the vital link, ensuring every customer interaction is a high‑end, personalized experience that builds loyalty and maximizes revenue.

If you are a goal‑oriented professional with a passion for premium customer experience and proven success in sales conversions within e‑commerce, this is your opportunity!

Key Responsibilities

Direct Revenue Generation: Proactively identify and execute high‑value sales actions, including upselling, cross‑selling, and product bundling, to maximize the Average Order Value (AOV).

Sales Recovery & Retention: Implement targeted strategies for abandoned cart assistance, subscription recovery, and win‑back campaigns to recapture lost sales and boost Customer Lifetime Value (LTV).

Premium Customer Engagement: Serve as the brand's voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution.

Brand Concierge Service: Deliver a consistently high‑end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey.

Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in CX and sales workflow.

Post‑Purchase Excellence: Efficiently manage all order‑related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.

Required Qualifications & Experience

Mandatory E‑commerce Experience: 1+ year of proven remote/online sales and customer support experience, comfortable with revenue‑focused elements of e‑commerce support (upselling, recovery, sales conversion).

Communication & Persuasion: Exceptional ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities.

Technical Proficiency: Working knowledge of e‑commerce platforms (e.g., Shopify) and CRM/customer engagement tools is essential.

Work Ethic: Goal‑oriented, self‑starter who thrives in a fast‑paced, high‑performance remote environment.

Technical Requirements For Remote Work

A dedicated PC or laptop with an i5 processor or comparable modern equivalent.

A stable, high‑speed internet connection (minimum 15 Mbps both upload and download).

A quiet, professional workspace suitable for clear, uninterrupted calls.

Why Choose TalentPop App?

Commission Structure: Opportunity to earn competitive commissions alongside base salary.

Health & Wellness: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off.

Flexibility: 100% permanent work‑from‑home setup—eliminate your commute.

Career Growth: A supportive team culture with clear avenues for advancement and skill development.

Immediate Action Required: Application Fast‑Track

Select Position: Choose “Brand Concierge” when applying.

Enter Code: Provide application code “SCSS” in the application form.

Ready to blend world‑class service with effective sales conversion? Apply now to become our next Customer Experience Sales Specialist at TalentPop App!

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

IT Services and IT Consulting

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