Enterprise Service Architect — SLA & Platform Governance

A leading telecommunications company in Jakarta is seeking an experienced Service Management professional to oversee service operations and improve service quality. The role requires at least 5 years of experience in service management within the telecom or ICT sector, along with ITIL or project management certifications. This is an opportunity to manage the service management roadmap and enhance performance metrics for better operational efficiency, assuring consistent SLA achievement and improved customer experience. #J-18808-Ljbffr