Customer Service Executive

Company Overview Rabyte Pte Ltd is a leading distributor of electronic components, specializing in providing innovative solutions to a diverse range of industries, including automotive, consumer electronics, industrial, and telecommunications. HQ in Singapore has a strong presence and a commitment to excellence, we pride ourselves on delivering top-quality products and exceptional service to our clients. Join our team and contribute to our mission of driving technological advancement and growth.

Job Responsibilities Customer Sales and Sample Orders:

Process customer orders for Singapore, Malaysia, ANZ (Australia/New Zealand), and China customers.

Coordinate with Product Managers (PM) for price approvals, including new customer setups and new part registrations.

Supplier Coordination and Expediting:

Follow up with suppliers and work with the India SCM (Supply Chain Management) team to expedite Estimated Delivery Dates (EDD).

Customer Support:

Provide prompt responses to customer requests for Purchase Orders (RPO), cancellations, and any changes.

Update product part numbers, pricing, and lead times for EMS (Electronic Manufacturing Services) customers and support yearly pricing negotiations.

Handle RFQs (Requests for Quotes), AMS (Aftermarket Services), and project bidding.

Special Documentation and Labelling:

Prepare and coordinate special labelling and documentation based on key customer delivery requirements.

Inventory and Payment Monitoring:

Track aging stocks and overdue customer payments.

Provide regular reports on POS (Point of Sale) and Bill of Lading (BL) statuses, typically every Friday.

Stock Level Management:

Monitor stock levels to prevent overstocking and adjust purchase plans accordingly.

Supplier Negotiations:

Negotiate delivery terms and schedules with suppliers to ensure timely and cost-effective deliveries.

Requirements Education:

Diploma

Experience:

Minimum of 2 years of experience in a similar field.

Skills:

Communication: Effective verbal and written communication skills.

Computer Literacy: Proficiency in basic computer applications and inventory management software.

Attention to Detail: Keen eye for accuracy and thoroughness.

Teamwork: Ability to collaborate effectively with team members.

Personal Attributes:

Strong organizational and time-management skills.

Ability to work independently and as part of a team.

Compensation and Benefits

Competitive Salary: Attractive remuneration based on experience and qualifications.

Comprehensive Benefits Package: Includes medical insurance and other benefits.

Career Growth: Opportunities for professional development and advancement.

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