Technical Solutions Consultant

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Responsibilities

Be an evangelist for IT solutions across IT operations, security, help desk, endpoint, networks, and cloud infrastructure.

Talk to customers (IT Managers, IT Administrators, Engineers) and partners to understand requirements and recommend the right ManageEngine product in tandem with Account Managers.

Conduct Masterclass presentations in the local market.

Work with multiple products focused on IT Management from the company.

Conduct product demonstrations to customers and solve technical queries.

Understand product areas including Desktop/Mobile Device Management, IT Help Desk, Windows Management, and Public and Private Cloud management.

Conduct workshops, training sessions, and product events both online and offline as needed.

Travel to customer locations.

Requirements

Excellent business-level English language and local language skills for liaising with stakeholders.

Interest in learning new software products and getting into details.

Good interpersonal skills to work with multiple ManageEngine product teams.

5+ years of relevant experience.

Strong technical knowledge with experience in the IT industry.

Good background in ITSM solutions, desktop, and server/network administration devices is an advantage.

Good background in ITOM or Cloud is an advantage. One of ITSM or IT Operations Management is a must.

You must be a resident of the country you are applying for and know the local language in a professional capacity.

Datacenter experience, Enterprise LAN experience, or Windows Environment experience is an advantage.

ITIL V3 Foundation certified, Microsoft Certification, Cisco Certification, or other industry certifications are an advantage.

It is important for the applicant to be a resident in the country and have a valid work authorisation. Zoho does not sponsor work visas for this position.

Seniority level Associate

Employment type Full-time

Job function

Information Technology, Sales, and Product Management

IT Services and IT Consulting, Software Development, and Technology, Information and Media

Location: Bekasi, West Java, Indonesia

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