Casework Coordinator

Casework Coordinator (Yayasan IJMI) International Justice Mission (IJM)

is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals works worldwide in more than 30 offices. We are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

The position is based in Jakarta, Indonesia and reports to the Head of ILED. It is open only to candidates who reside in Indonesia and have the right to work in the country.

About Yayasan IJMI Yayasan Integritas Justitia Madani Indonesia (IJMI) is an independent local foundation established in March 2023. It is a partner of IJM and adopts IJM’s systems, models, approaches, and resources.

The Need For over 25 years, IJM has pioneered work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence by 50% to 85% for large populations of people in poverty. In partnership with IJMI, we seek a Casework Coordinator to coordinate and monitor legal casework from aftermath to resolution, working closely with justice actors, service providers, and implementing partners.

Responsibilities

Coordinate casework related to legal proceedings, including follow‑up on actions involving convicted individuals.

Monitor legal processes (police, prosecutions, courts) step‑by‑step and ensure timely interventions or referrals as needed.

Act as the primary liaison between survivors, legal teams, prosecutors, courts, and partner service providers.

Maintain accurate, confidential case records, progress logs, and case files on organizational systems.

Develop and implement case plans with safety and protection measures; conduct risk assessments and review them regularly.

Guide survivors to and through the NGO’s digital/platform services (referrals, reporting, appointment scheduling, information resources).

Coordinate multi‑stakeholder case meetings and prepare case briefs, status updates, and handover documents.

Ensure all casework follows safeguarding, confidentiality, informed consent, and trauma‑informed standards.

Contribute to lessons learned, reporting, and improvements in case management processes and digital tools.

Qualifications

Bachelor’s degree in social work, law, psychology, or a related field.

3–7 years of experience in case management, legal support, or victim services, with experience in criminal justice processes preferred.

Familiarity with court procedures, prosecutions, and post‑conviction processes.

Strong knowledge of trauma‑informed practice, safeguarding, and confidentiality.

Experience using case‑management databases and guiding clients through digital platforms.

Excellent communication and stakeholder‑coordination skills; ability to prepare clear case briefs and reports.

Fluency in Bahasa Indonesia and English, written and verbal.

Willingness to travel within assigned regions as needed.

Critical Qualities

A calm, organized professional who puts survivors first and can manage complex legal case flows.

Detail‑oriented and reliable: meticulous about documentation and deadlines.

Trauma‑informed and empathetic: able to build trust while maintaining professional boundaries.

Good with systems: comfortable using case databases and guiding survivors through digital tools.

Collaborative: skilled at coordinating across justice actors, NGOs, and service providers.

Problem‑solving: able to anticipate risks and propose practical, survivor‑centred solutions.

Values‑driven: committed to ethical standards, confidentiality, and survivor empowerment.

Location Jakarta, Indonesia

Application Process Please submit your Resume/CV and Cover Letter to

IJM@monroeconsulting.com

no later than

31 December 2025 . Only shortlisted candidates will be contacted.

IJM holds strict safeguarding principles and a zero‑tolerance approach to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection, and hiring criteria, subject to assessing candidate values, background, police clearance, and reference checks.

Monroe Consulting Group is our appointed external recruitment partner for this position. All applications must be submitted to the email address provided, which belongs to Monroe Consulting Group and not IJM.

As a note of clarity, the title of this position is being evaluated as part of our Job Architecture project and may be adjusted.

#J-18808-Ljbffr