Operation Excellence & Customer Success [Indonesia]

What you'll focus on Operations Management & Excellence (50%)

Oversee daily warehouse operations, ensuring smooth execution across receiving, putaway, returns, picking, packing, and dispatch activities.

Coordinate with transportation providers to ensure timely deliveries.

Implement cost-saving and operational improvement initiatives in coordination with the Operations Supervisor.

Foster a culture of 5S and Visual Management to drive efficiency and cleanliness in warehouse operations.

Support onboarding and training programs for warehouse staff on new processes and safety standards.

Generate daily and weekly reports on warehouse performance metrics.

Customer Success (50%)

Serve as the first point of contact for brand partners via ticketing systems, handling queries, issue resolutions, and requests.

Maintain brand dashboards tracking SLA performance, fulfillment accuracy, and customer satisfaction.

Proactively identify and address recurring service issues through cross-functional collaboration.

Advocate for the customer in operational discussions to ensure a best-in-class brand experience.

What you bring Experience & Knowledge

2–3 years of experience in operations or customer-facing roles within logistics, supply chain, or e-commerce industries.

Solid understanding of warehouse processes and systems (e.g., WMS).

Familiar with logistics operations, transportation planning, and supply chain coordination.

Hands‑on experience in customer success, account management, or support roles.

Knowledge of SOP documentation and continuous improvement tools (Lean, 5S, etc.).

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related fields.

Certifications in warehouse/logistics operations are a plus.

Skills

Strong leadership and team coordination skills.

Effective problem-solving and decision‑making capabilities.

Excellent verbal and written communication skills in both English and Bahasa Indonesia.

Ability to multitask in a fast‑paced, warehouse‑focused environment.

What you'll get You’ll become part of a diverse team that’s globally distributed. We are a business that’s been built in the post‑pandemic era, giving each employee the flexibility to create and build in their space.

We are meritocratic and believe in the potential of our employees, pushing further each time and developing as a team.

In addition to an exceptional culture fostered by 3 great founders, you’ll also get the following:

Annual Bonus

25 days leave

Health Insurance

Macbook

Annual L&D support

Please limit to one application We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring – therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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