Technical Service Representative

Key Accountabilities

Provide the technical assistance and advice on product application refer to product characteristic and applicable standard

Prepare adequate knowledge on the products and align with the customer’s expectation

Supporting on sales team activities

Initiative and promote the selling of services

Provide services activities and ensure meet to the CES contract

Represent company in technical matters in the face of customer at site/yard

Utilise the technical knowledge to assess painting application, coating failure analysis, inspection, testing and provide the required reports

Provide technical information and advice related to product characteristic and product performance

Submit global complaint related to quality, safety, delivery and handling the products

Fully understand safety knowledge and implement the safety behaviour according to Akzonobel values

Provide the monthly report and other paperwork

Key Activities

Raise the exception report, if there is a deviation from the specification, procedure and applicable standard at the site

Provide suggestion and advice related to product application

Provide input/suggestion for Interspec provided by sales team

Document review and sign on project inspection sheets if required to confirm completion of a relevant stage

Experience

Communication and selling skills

Minimum 5 years in the coating industry

Education and Language Skills Able to communicate in English ; speaking and writing.

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