English Customer Service - Night Shift

Responsibilities Provide timely support to customers through available communication digital channels (email and chat) Identify and escalate priority issues through proper channels. Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries. Meet all key performance indicators set by the company and client. Work with other team members in identifying better ways in providing better customer support.

Qualification Minimum D3 or bachelor's degree from all majors. Good written and verbal communication skills in English (Will be tested during the recruitment process) Fresh graduates are welcome to apply Flexible for 24 hours shifting schedule especially NIGHT SHIFT Strong problem-solving skills and demonstrated multi-task capabilities. Fast learner and independent to work in the multi-LOB (email and live chat)