Food & Beverage Service Supervisor

Company Overview Tribe Bali Kuta Beach is a 4-Star Hotel with 165 rooms located next to Kuta Beach, 10 minutes from Ngurah Rai International Airport. It is within walking distance to markets, shops, restaurants and Kuta's famous beach, making it ideal for leisure and business.

Responsibilities

Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation

Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

Take food and beverage orders according to guest’s requirements and preferences

Deliver food & beverage services in accordance to departmental standards and procedures

Ensure that all food & beverage are served according to service standard

Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

Try to remember individual patron’s names and their preferences to extend a personalized service

Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

Supervise and assist in assigned workstation’s activities and oversee the operation of outlet in the absence of management

Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

Be well versed in hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel

Seniority Level Mid–Senior level

Employment Type Full-time

Job Function Management and Manufacturing — Hospitality Industry

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