Front Office Staff

Responsibilities

The receptionist’s goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.

Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).

Train, supervise and support company staff, including receptionists, security guards and call center agents.

Ensure timely and accurate customer service.

Handle specific customer complaints and requests.

Qualifications

Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major.

Healthcare Administration, Business Administration, or any related major.

Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.

Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).

Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

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