Customer Satisfaction and E-Commerce Analyst

Customer Satisfaction and E-Commerce Analyst PT Anugerah Pharmindo Lestari (APL) a Zuellig Pharma company, is a leading healthcare solutions in Indonesia, and our purpose is to make healthcare more accessible to the communities we serve.

We provide world-class distribution, commercialization, and clinical trial support to support the growing healthcare needs in this region. The company was started forty years ago and has grown to become a billion-dollar business covering 514 cities with over 2,500 employees.

Our people serve more than 60,000 direct and indirect medical facilities and work with over 50 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role To drive the growth, optimization, and success of the e-commerce platform by leveraging data analysis, strategic insights, and continuous improvement initiatives to enhance customer experience, increase sales, and ensure regulatory compliance.

Expectation of the Role

Analyze e-commerce data, including customer behavior, sales trends, and website performance, to generate insights for strategic decision-making.

Assess customer journey and identify pain points to improve customer satisfaction.

Monitor key e-commerce KPIs such as conversion rate, customer acquisition cost, and order fulfillment metrics.

Design and implement A/B testing to optimize website features, marketing strategies, and user interactions.

Evaluate product performance on the e-commerce platform and collaborate with product teams to optimize listings and promotions.

Conduct competitor analysis to understand industry trends, pricing strategies, and innovations.

Analyze user experience across the platform and provide recommendations to enhance navigation, search function, and usability.

Work with the digital marketing team to analyze campaign effectiveness, ROI, and engagement metrics.

Ensure compliance with pharmaceutical e-commerce regulations in Indonesia and provide recommendations as needed.

Must-Have

Bachelor’s degree in Business, Analytics, Statistics, or a related field (advanced certifications are an advantage).

2–3 years of experience in pharmaceutical or healthcare.

Skilled in analytics tools. Experience with data visualization tools and techniques.

Effective communication skills for presenting analytical insights to technical and non-technical stakeholders.

Strong problem-solving skills tailored to e-commerce and pharmaceutical analytics challenges.

High attention to detail for accurate reporting and analysis. Ability to collaborate with cross-functional teams such as Marketing, IT, and Product.

Must be able to read, speak, write in English (professional work).

Able to work in high pace environment and maintain high level of productivity.

Advantage to Have

Familiarity with Indonesian pharmaceutical regulations and e-commerce trends is an advantage.

Good understanding of the pharmaceutical industry, e-commerce dynamics, and compliance standards.

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

Our Total Rewards program is designed to support your overall well-being in every aspect.

Seniority level Associate

Employment type Full-time

Job function Analyst

Industries Pharmaceutical Manufacturing

#J-18808-Ljbffr