Reservation Agent

We are looking for a

Reservation Agent

with strong communication and organizational skills to join our team.

Job Description: Handle room and activity reservations via email, WhatsApp, phone, and OTAs

Process bookings, amendments, cancellations, and special requests

Coordinate closely with Front Office and Operations teams

Update availability, rates, and promotions in the reservation system

Conduct upselling and cross-selling to maximize revenue

Maintain professional and friendly communication with guests

Prepare daily and weekly reservation reports

Requirements: Proficient in English (spoken & written)

Experienced in handling email correspondence

Previous experience working with Online Travel Agents (OTAs)

Critical thinker with strong numerical and analytical skills

Able to work under pressure and meet tight deadlines

Resilience and adaptable to dynamic workloads

Knowledge and experience with booking systems

Willing to work in a shift schedule

Good understanding of Microsoft Excel, Microsoft Word, and Google applications

What We Offer: Competitive salary (based on experience)

Supportive working environment

· Opportunity to grow within the company

Bespoke Travel Curator for DMC (Bali Office)

PT Destination Asia

Denpasar, Bali, ID

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