E-commerce Sales & Customer Service Representative

E-commerce Sales & Customer Service Representative | Remote (Brand Concierge) At

TalentPop App , we are dedicated to helping high‑growth e‑commerce brands turn exceptional customer support into a powerful revenue engine. We firmly believe that superior service is the ultimate sales strategy.

We are looking for a results‑driven

E-commerce Sales & Customer Service Representative . This hybrid role focuses on providing world‑class support while actively identifying and closing sales opportunities, boosting the profitability of the brands we partner with.

Key Responsibilities

Sales Conversion: proactively engage customers to identify sales opportunities, executing upselling, cross‑selling, and product bundling to maximize the Average Order Value (AOV).

Revenue Recovery: implement targeted efforts for abandoned cart assistance and manage subscription recovery and win‑back campaigns to recapture lost revenue and boost Customer Lifetime Value (LTV).

Customer Advocacy: serve as the professional voice of the brand across all communication channels (phone, email, live chat, SMS), resolving inquiries and offering expert product guidance.

Order Excellence: efficiently manage all post‑purchase and order‑related concerns (tracking, returns, exchanges) to ensure a seamless experience that encourages repeat purchases.

Data Entry & Reporting: accurately log all customer interactions and sales data, contributing to reporting that identifies trends and drives process improvements.

Candidate Requirements

1+ year of proven remote/online sales and customer support experience.

Experience with e‑commerce support: upselling, subscription management, and driving sales conversion.

Outstanding verbal and written communication skills with a natural ability to build rapport quickly and convert conversations into sales.

Tech savvy: familiar with Shopify and key customer engagement/CRM software.

Highly motivated self‑starter comfortable thriving in a remote, high‑performance setting.

Technical Setup Requirements (Remote)

A dedicated personal computer or laptop (i5 processor or modern equivalent).

A stable, high‑speed internet connection (minimum 15 Mbps download and upload).

A quiet, professional workspace suitable for clear, uninterrupted calls.

Why Join TalentPop App?

Incentive Pay: opportunity to earn commissions and performance bonuses in addition to base salary.

Work Flexibility: 100% permanent work‑from‑home setup—no commute.

Benefits: comprehensive health coverage (HMO or monthly stipend) and paid time off.

Growth: clear paths for career advancement and professional skill development within a supportive team.

Application Fast‑Track To ensure your application is reviewed directly by the Recruitment Team, you must follow these steps exactly. Applications that do not follow these instructions will not be reviewed.

Select Position: choose “Brand Concierge” from the list of available roles.

Enter Code: in the application form, enter the unique code ECSR in the designated application code field.

Ready to be the revenue‑driving force behind top e‑commerce brands? Apply now to become our next E-commerce Sales & Customer Service Representative!

Job Details

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industries: IT Services and IT Consulting

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