Customer Service Supervisor

Direct message the job poster from CEVA Logistics.

Human Resources Business Partner at CEVA Logistics Responsibilities

Lead and supervise the Customer Operation Support team to achieve KPIs and deliver excellent service.

Oversee daily customer service operations, ensuring compliance with policies, SOPs, and quality standards.

Manage customer profiles, order validation, and coordination with internal teams and freight forwarding operators.

Monitor and troubleshoot shipments to provide supply chain visibility and proactive solutions.

Handle complex customer issues, escalations, and complaints in a professional manner.

Work closely with sales, operations, and vendors to optimize routes, improve service performance, and enhance customer satisfaction.

Contribute to process improvements, partner/vendor assessments, and implementation of new customers.

Qualifications

Minimum 5 years of experience in an International Freight Forwarding company in operations or customer service support.

Has proven experience in a leadership or supervisory role

Goal-oriented, motivated, proactive, capable of working under pressure, and meeting strict deadlines to anticipate customer needs.

Effective communication skills with active listening and customer-focused mindset.

Quality-oriented with strong problem-solving and troubleshooting capabilities.

Excellent English proficiency (oral, written, presentation, and negotiation skills).

Seniority level Associate

Employment type Full-time

Job function Customer Service

Industries Transportation, Logistics, Supply Chain and Storage

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