CRM Specialist & Automation Coordinator

Base pay range $5.00/yr - $7.00/yr

We are looking for a detail-oriented and tech-savvy CRM Coordinator to support our CRM Manager in building, maintaining, and optimizing CRM systems and workflows. This role focuses heavily on GoHighLevel (GHL) but also covers broader CRM operations, including automation, reporting, customer journey management, and data accuracy. If you enjoy solving problems, streamlining processes, and working at the intersection of sales, marketing, and operations, this role is for you.

Responsibilities

Work with the CRM Manager to implement, test, and maintain CRM workflows and automations in GoHighLevel

Support the design, build, and optimization of customer journeys (email campaigns, SMS sequences, pipelines, forms, funnels, etc.)

Maintain data hygiene by cleaning, tagging, and segmenting contact databases

Assist with campaign performance tracking, preparing reports and dashboards for internal teams

Provide technical and administrative support to CRM users; troubleshoot issues

Support client onboarding processes, including CRM account setup and workflow configuration

Collaborate with sales, marketing, and operations teams to align CRM processes with business goals

Document SOPs, workflows, and best practices for scalability and consistency

Requirements

GoHighLevel (GHL) experience is required - please apply only if you are proficient

Solid understanding of CRM concepts, workflows, automations, and customer lifecycle management

Knowledge of automation tools (Zapier, Make/Integromat, API integrations) is a plus

Strong organizational skills with attention to detail and problem-solving ability

Clear communicator, able to collaborate across multiple teams

Experience with reporting, analytics, and dashboard creation preferred

Skills in funnel building, landing pages, and lead capture forms

Understanding of email/SMS deliverability and compliance best practices

Exposure to digital marketing, lead generation, or sales operations

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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