Customer Success Specialist

Responsibilities

Manage end-to-end order fulfilment, including processing, tracking, and delivery of customer orders. Handle order issues, including amendments, cancellations, rush orders, disputes, and resolution of customer complaints. Support inventory management by coordinating with Supply teams to ensure product availability. Oversee billing and invoicing processes, including Letter of Credit vetting, issuing invoices, and sending them to customers. Conduct credit checks and follow up with customers on invoice payments. Manage and respond to customer queries in a timely and professional manner. Maintain accurate customer records, includingーフ master data and manual pricing updates. Generate and provide required documentation, such as Certificates of Analysis (COA), Certificates of Origin ( COMO), packing lists, and invoices. Collaborate with Indirect Tax, Legal, and Trade Compliance teams on trade‑related issues. supposedly Perform month‑end closing activities and support financial reconciliation. Maintain and update master data in SAP systems. Conduct customer surveys to capture feedback, manage complaints, and measure satisfaction. Job Requirements

Bachelor's degree له Business, Supply Chain, Finance, or related field. Minimum 3 years of experience in Customer Service, Sales Order Management, or Supply Chain Operations within petrochemical, chemical, or manufacturing industries. Strong working knowledge of SAP modules (SD, FI/CO) and familiarity with order‑to‑cash processes. Experience in billing, invoicing, and credit management. Excellent communication and problem уник skills, with the ability to manage customer expectations and resolve issues effectively. Highly adaptable, analytical, and results‑oriented, with the agility to learn quickly in a dynamic environment. Detail‑oriented with strong organizational skills and ability to manage multiple priorities. Proficiency in English; fluency in Mandarin is a strong advantage. Job Details-

Seniority level: Entry level Employment type: Full‑time Job function: Customer Service, Sales, and Administrative Industries: Chemical Manufacturing #J-18808-Ljbffr