Client Relation (Sales Representative)

Responsibilities

Handle incoming leads, walk-in prospects, and client inquiries in a professional and welcoming manner Provide clear information about studio services and programs Follow up inquiries and prospects to support client conversion Handle member and prospect complaints with empathy and appropriate solutions Manage Member and Instructor databases with complete, accurate, and well-organized records Record and monitor stock items, merchandise, and welcome packages properly Coordinate daily with the Accounting and Finance Department regarding studio reports Prepare and submit daily, weekly, and monthly reports Requirements

Minimum Diploma (D3) in any field Minimum 1 year of experience in sales, marketing, customer care, customer service, or client relations; fresh graduates are welcome to apply Strong communication and interpersonal skills Service-oriented, empathetic, and comfortable handling client inquiries Responsible, proactive, and detail-oriented Able to manage data and records accurately Familiar with Microsoft Office, Google Docs, and Google Sheets Willing to work shift schedules Position Details

Technical Support Call Center Agent WFH Hybrid Set-Up (Mandarin Speaking) i-vic International South Jakarta, Jakarta, ID

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