Assistant Manager - Contact Center

We are looking for a dedicated and experienced

Assistant Manager

to support our English-speaking contact center operations. This role is ideal for individuals with strong leadership skills and a solid background in customer service within the BPO sector.

Qualifications

Minimum 1 years of contact center experience, with at least 1 year in a assistant manager role

Excellent command of English (spoken and written)

Proven ability to lead teams, monitor performance, and drive results

Strong understanding of customer service metrics and quality standards

Familiar with CRM and call center platforms (e.g., Zendesk, Salesforce, Genesys)

Flexible, organized, and able to thrive in a fast-paced environment

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Customer Service and Management

Industries

Outsourcing and Offshoring Consulting

#J-18808-Ljbffr