Account Management

People Shared Services Supervisor at ESB | We Are Hiring! About the role:

As an Account Management, you will be responsible for managing clients (merchants), listening to their needs, and resolving issues in this area, as well as working with other ESB teams. In line with ESB’s core values of

Honesty, Empathy, and Agility , this role requires someone who can build transparent relationships, understand client perspectives, and adapt quickly to dynamic business needs.

Responsibilities

Build and maintain lasting relationships with clients and partners by demonstrating

honesty

in communication, understanding their focus, and anticipating their needs.

Negotiate with clients, solve problems with

empathy , and ensure deadlines are met with integrity.

Bring strong experience in relevant fields and apply it with

agility

to support evolving client requirements.

Solve problems for clients by listening closely, showing

empathy , and exceeding expectations.

Follow up with clients regularly to ensure needs are being met, while identifying new opportunities proactively.

Collaborate with other departments such as data management, ensuring clear and

honest

communication across teams.

Present new feature products and campaigns with

agility , tailoring the approach to client needs.

Requirements

Bachelor’s degree (or equivalent) in business or related discipline.

Experience in building brand awareness and image with an

honest and client-first approach .

Strong written and verbal communication skills, with the ability to connect with clients with

empathy

and clarity.

A willingness to travel and adapt ( agility ) to meet with clients and prospects whenever needed.

Fluent in English is a must.

Seniority level Entry level

Employment type Contract

Job function & Industry Management and Sales | IT Services and IT Consulting

Location: South Jakarta, Jakarta, Indonesia Posted: 3 weeks ago

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