Onboarding Associate

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description

Get to Know the Team

The Merchant Lifecyle Team is responsible for the onboarding, training, and analysis of Grab merchants throughout their lifecycle, from onboarding to maturing their business enabled by Grab services and products. Our main focus is on developing executable business strategies that align with our mission of serving the community of merchants that we serve. Get to Know the Role

You will oversee the merchant onboarding process for Tier 4 cities, responsible for driving Grab's merchant growth in the area and ensuring their success. Reporting to the Manager, you will be based in our Jakarta Office. The Critical Tasks You Will Perform

Oversee the whole onboarding funnel for Tier 4 cities Assist the Sales Tier 4 cities in acquiring merchants through several on‑site events Analyze processes for the onboarding of Tier 4 cities merchants Collaborate with the operations and content team to provide a smooth onboarding process Responsible for the business outcome for Tier 4 cities Qualifications

What Essential Skills You Will Need

Possess a minimum Bachelor's degree Minimum of 2 years of experience in business and operations. Experience in tech industry is an added value Experience with Excel (can perform complex functions) Capability to break down complex problems into actionable solutions, backed by data insights Experience adapting to different types of pace and changes Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love‑all‑Serve‑all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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