Customer Service English (Live Chat/Email) Yogyakarta

YOGYAKARTA - Sleman City Hall (WFO, Work From Office)

Requirements

Fresh graduates welcome!

High School grads with CS BPO experience

English B2 minimum

Excellent written English

Communicative

Willing to work in 24/7 Shift including Weekend and Public Holiday

Willing to place in YOGYAKARTA

Responsibility

Answering an Incoming chat and Respond to Email

Handle Customer Inquiries by Chats

Provide Customers about Product and Service Information

Identify and Escalate Priority Issues

Documenting All Information According to Standard Operating Procedures

Complete All Chat Logs

Updating customers profile into computer

Conduct customer surveys to ascertain level of customer service

Able to quickly locate user problems and provide solution

Benefit

Basic Salary

KPI

Shifting Allowance

Overtime Allowance

Holiday Payment

Health & Safety Insurance

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