NOC Senior Manager

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NOC Senior Manager

role at

Viasat .

About Us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What You’ll Do The Batam Network Operations Centre (NOC) is responsible for ensuring the availability of Viasat services, particularly BGAN, L‑band lease services, Inmarsat‑C, and Value‑Added Services.

The NOC Manager leads and supervises the 24/7 Batam NOC Controller Team, ensuring optimal team performance through coaching and development. The role involves managing operations, coordinating incident response, supporting continuity through roster management, and ensuring quality and performance standards.

The day‑to‑day

Lead, manage, and motivate the Batam NOC team to ensure effective operations

Meet or exceed service availability targets

Support incident response and service restoration in case of degradation or outages

Produce and review incident reports and supervise tickets

Coordinate maintenance, operations, and training activities

Facilitate satellite outage rehearsals with relevant teams

Provide detailed performance and operational reportsIntegrate new business services and tools into the NOC

Present weekly NOC incident briefings to senior management

Drive onboarding of new services and products

Collaborate with engineering and customer operations teams

Conduct regular performance reviews and develop training plans

Set individual targets aligned with business priorities

Chair meetings and maintain action item follow‑ups

Maintain accurate procedures, documentation, and contact records

Identify and implement continuous improvement and automation opportunities

Plan resources and manage the 24/7 roster

Approve monthly time sheets and manage leave/training scheduling

What You’ll Need

Bachelor’s degree in Electronics, Telecommunications, IT, or a related field

Minimum of 3 years of experience in the same or similar role, involving team leadership and 24/7 NOC operations

Fluent in English with effective verbal and written communication skills

Proven leadership and operational management experience

Ability to lead through change in a dynamic environment

Solid understanding of ITIL framework

Strong understanding of DevOps operating model principles and workflows; hands‑on experience with DevOps environments is preferred

Strong interpersonal, coaching, and analytical skills

Structured and decisive under pressure

Customer‑focused approach

Ability to work both independently and collaboratively

High integrity, respectful, and patient

What Will Help You On The Job

Experience with network monitoring tools and Viasat products

Knowledge of RF, IP switching and routing (CCNA or higher preferred)

Familiarity with operating systems (Unix, Linux, Juniper, Cisco, VMS, MS)

Experience with scripting languages such as Python, Bash, or PowerShell to automate tasks and improve operational efficiency

An English TOEFL certificate with a minimum score of 550 (PBT) or an equivalent qualification is a plus

Special Working Conditions

Required to be on‑call as Duty Manager

Handle operational information with confidentiality

Must be flexible and willing to travel internationally for job‑related purposes and to work abroad for short durations when required

EEO Statement Viasat is proud to be an equal‑opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.

Seniority level Not Applicable

Employment type Full‑time

Job function Information Technology

Industries Defense and Space Manufacturing and Telecommunications

Location: Batam, Riau Islands, Indonesia.

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