Telesales Recovery (Account Management)

About Lamudi

Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to enable and support all parties along the property seeking, buying, and selling process from our range of products and services.

About The Challenge

Do you have great communication skills? Are you interested to learn more about account management & telesales, and develop skills for a successful career in sales, account management or customer service? If yes, roll up your sleeves because we have an interesting position for you! The Telesales Recovery role focuses on re‑engaging and winning back customers who have churned, become inactive, or failed to renew their contracts. The role involves identifying the root causes of churn, rebuilding trust with former customers, and offering tailored solutions such as revised pricing, packages, or incentives to reactivate accounts. You will work closely with BD, account management, and product teams to turn lost opportunities into renewed revenue, while also providing valuable insights on customer pain points to help reduce future churn.

Roles and Responsibilities

Account Management: Menjadi partner bagi pelanggan yang sudah berlangganan produk iklan Lamudi semenjak periode berlangganan dimulai sampai dengan selesai & menghubungi klien yang tidak memperpanjang kontrak atau berhenti transaksi

Recovery: Menghubungi klien yang tidak memperpanjang kontrak atau berhenti transaksi, menggali alasan churn (harga, service, kompetitor, kebutuhan internal)

Recovery Solution: Menawarkan solusi recovery (diskon, paket baru, insentif)

Customer Database Management & Insight: Memastikan data di CRM (Salesforce) lengkap dan selalu diperbarui, memberikan insight ke tim sales/product terkait penyebab churn

Desired Qualities

Minimal pendidikan SMA/SMK, Fresh Graduate D3/S1 dengan pengalaman organisasi dipersilakan melamar

Memiliki minimal pengalaman 1 tahun sebagai Telesales / Recovery/Renewal / Account Management

Mampu berkomitmen terhadap pekerjaan yang diberikan serta tertarik untuk bekerja dilingkungan Start-up dan ritme kerja yang cepat

Excellent pitching and sales skills: Kemampuan pitching dan penjualan yang tepat; posisi ini membutuhkan kemampuan negosiasi dengan pelanggan secara terstruktur, persuasif, dan menyenangkan

Good analytical thinking: Posisi ini membutuhkan individu dengan kemampuan analisa yang baik untuk memberikan saran dan solusi yang relevan bagi pelanggan

Resilient: Tidak mudah menyerah dengan penolakan

Can-do attitude: Mau belajar dan mencoba sesuatu yang baru, bahkan ketika anda tidak percaya diri

Excellent communicator: Mampu berkomunikasi secara jelas dan efektif

Smiling voice: Memiliki intonasi suara ramah dan bersahabat dalam berkomunikasi melalui telepon

Selection Procedure The position reports to Broker Classifieds Manager. During the interview process you will meet him/her, as well as a few business stakeholders and Management Team members.

If you want to become a part of our highly motivated, international team, please click on the 'Apply Now' button to send us your application! We are looking forward to hearing from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Seniority Level Not Applicable

Employment Type Full-time

Job Function Sales and Business Development

Industries Retail Apparel and Fashion, Financial Services, and Business Consulting and Services

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