Clinic Service & Operations Lead (Animal Healthcare)

Clinic Service & Operations Lead (Animal Healthcare) (Internal title: Senior Vet Tech)

This role is the service and operational backbone of our clinic. You ensure patients are well cared for, clients feel supported and reassured, and daily clinic operations run smoothly.

This position is ideal for:

Experienced Vet Techs ready to grow into leadership

Hospitality / operations leaders (Starbucks, McDonald’s, retail, hotel, F&B) who are disciplined, calm under pressure, and eager to learn animal healthcare

No medical background required to apply.

Full clinical training and doctor supervision are provided.

What You’ll Be Responsible For 1) Service Leadership & Patient Experience (Primary Focus)

Lead daily patient & client flow from arrival to post-treatment follow-up

Act as the bridge between the medical team and customer service

Ensure communication with clients is warm, empathetic, and professional

Handle service issues or complaints calmly and solution-oriented

Lead morning huddles to align service, operations, and medical readiness

Maintain hospitality standards comparable to premium service brands

2) Clinic Operations & Team Coordination

Oversee daily opening & closing checklist and premise readiness

Ensure medical and non-medical areas are clean, organized, and operational

Monitor inventory flow, stock readiness, and expiry (with stockist support)

Coordinate with Head Office, CS, and stockist for smooth operations

Step in as PIC during peak hours, emergencies, or manpower gaps

Identify workflow improvements and operational risks early

3) Clinical Support & Quality Assurance (With Training & Supervision)

Support doctors and medical team in patient handling, animal restraint, and room readiness (hygiene, cleanliness, equipment completeness)

Ensure exam, treatment, and inpatient areas meet clinical safety standards

Operate and care for basic medical equipment (training provided)

Support and guide junior Vet Techs in handling and patient care

Ensure animal welfare, safety, and infection control protocols are followed

Note: Candidates without a medical background will not perform medical procedures independently and will be fully trained under doctor supervision.

Who We’re Looking For Option A – Medical Track

1–2 years experience as Vet Tech / Paramedic in an animal clinic or hospital

Interested in leadership, service quality, and operations

Option B – Operations / Hospitality Track

Experience as Store Manager / Assistant Manager / Supervisor in hospitality or retail

Strong in SOP discipline, shift leadership, and service recovery

Comfortable leading teams and handling customer situations

Willing to learn animal healthcare in a structured environment

Key Traits

Calm under pressure and fast-paced situations

High discipline and attention to detail

Empathetic communicator

Proactive, reliable, and accountable

Comfortable with shifts, weekends, and emergency situations

You must genuinely love animals (not just like them), having pets is a big plus.

Preferred:

Familiar yourself with healthcare environments

Have worked in a modern, fast-growing organization

Why Work With Us

Be part of a team redefining veterinary care with 5-star hospitality excellence

Clear training, supervision, and growth pathway

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