IT PMO Division Head

IT Project Management Officer (PMO) Division Head Job Role Overview The IT PMO Division Head is responsible for leading the Project Management Office within the IT department. This role ensures that all IT projects are aligned with strategic business goals, executed efficiently, and deliver expected value. The Division Head establishes project management methodologies, standards, and tools, and oversees project portfolio governance, resource allocation, risk management, and performance reporting.

Key Responsibilities

Strategic Leadership:

Define and drive the vision, mission, and roadmap for the IT PMO in alignment with organizational goals.

Portfolio Management:

Oversee the entire IT project portfolio, ensuring prioritization, alignment with business strategy, and value delivery.

Governance & Standards:

Establish and enforce project management standards, best practices, and frameworks (e.g., PMI, PRINCE2, Agile, ITIL).

Performance Monitoring:

Track and report on project progress, KPIs, resource utilization, risks, and overall performance to senior leadership.

Resource Management:

Coordinate staffing for projects, balancing workload and ensuring optimal utilization of project managers and other key resources.

Stakeholder Engagement:

Serve as the primary point of contact between IT project teams and executive leadership, ensuring clear communication and stakeholder alignment.

Quality Assurance:

Review project deliverables for quality, consistency, and compliance with organizational policies.

Continuous Improvement:

Identify areas for improvement within the PMO and drive initiatives to increase efficiency, agility, and project success rates.

Qualifications Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field (required).

Master’s degree in Business Administration, Project Management, or related discipline (preferred).

Certifications

PMP (Project Management Professional) – required

PRINCE2 or PMI-ACP – desirable

ITIL Foundation or higher – preferred

Experience

Minimum 10 years of progressive experience in IT project management

At least 5 years in a leadership role managing a PMO or large project portfolios

Demonstrated experience in leading cross-functional teams and managing enterprise-wide IT projects

Skills

Strong knowledge of project and portfolio management tools (e.g., MS Project, JIRA, ServiceNow PPM)

Excellent leadership, organizational, and interpersonal skills

Strong analytical and problem-solving abilities

High emotional intelligence and stakeholder management capabilities

Effective communication skills with both technical and non-technical audiences

Proven track record of delivering complex IT projects on time and within budget

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