Process Governance, Assistant Manager

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description Get to Know the Team The Governance Team is responsible for establishing and maintaining the framework of policies, procedures, and standards that guide the organization's operations and ensure compliance with legal, regulatory, and ethical standards. Team members play a critical role in supporting the organization's governance objectives by promoting transparency, accountability, and integrity.

Get to Know the Role You will lead multiple process improvement projects with direct exposure to senior executives, serving as the principal adviser on process excellence across all departments. You will partner with the leadership team to identify key improvement areas, develop business strategies and integrate recommendations with other initiatives. This role offers the opportunity to lead meaningful change and make a visible impact across the organization. You will report to the Process Governance Manager.

The Critical Tasks You Will Perform

Conduct process reviews and control testing to assess design and operational effectiveness, while identifying control gaps, inefficiencies, and opportunities for improvement.

Support process mapping, documentation, and standardization across business units, maintaining and enhancing governance frameworks, SOPs, RACIs, and process inventories.

Work with team members to ensure resolution of issues, coordination on governance standards, and support for audits, compliance reviews, and risk assessments.

Help prepare governance reports and presentations for management, providing data-driven recommendations that inform decision-making.

Continuously monitor process changes to ensure risks and controls remain up-to-date, while constructively challenging existing practices when appropriate.

Qualifications What Essential Skills You Will Need

Bachelor's degree in Accounting, Finance, Business, or a related field, with 5+ years of relevant experience, preferably in business consulting services

Experience review end-to-end process flows, identify risks, evaluate control design and effectiveness, and perform control testing, internal control evaluations, and process walkthroughs.

You consistently produce accurate, well-documented work that translates complex processes into clear governance structures, using tools like flowcharts, RACIs, and SOPs.

Excellent written and verbal communication skills, able to interact professionally with cross-functional stakeholders and deliver concise, insightful, and well-structured governance reports.

Strong project management skills, able to handle multiple priorities under tight deadlines, while applying data analysis and reporting expertise to support decision-making.

Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with

Term Life Insurance

and comprehensive

Medical Insurance.

With

GrabFlex , create a benefits package that suits your needs and aspirations.

Celebrate moments that matter in life with loved ones through

Parental

and

Birthday leave , and give back to your communities through

Love-all-Serve-all (LASA)

volunteering leave

We have a confidential

Grabber Assistance Programme

to guide and uplift you and your loved ones through life's challenges.

Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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