Team Leader - XDR Security

Talent Acquisition - Packet Systems Indonesia Requirements:

Having a Bachelor's Degree in Information System (or similar major) from a reputable university

Possessing a solid 4 years of experience managing Palo Alto’s Cortex XDR product, covering both post‑sales and operations

Must possess a valid Palo Alto XDR certification for either "Palo Alto XDR Engineer" or "PCDRA"

A minimum of 2 years of experience in team‑leading responsibilities, managing an on‑site security service for clients

Strong, proven portfolio in IT‑security tools, focusing on endpoint security platforms such as AV/EDR/XDR, malware analysis, and other cyber‑attack defenses

Excellent leadership quality, able to manage and evenly distribute the team’s tasks and workload effectively

Good English capability, both written and verbal

Able to work under pressure; excellent target‑fulfilment orientation within a constrained timeline

Job Description:

Responsible for overseeing all work activities performed by the residential engineer

Able to act as a liaison between the XDR support team and the client, including information sharing and a partially consultative approach

Responsible for determining the team’s goals in accordance with the service’s objectives and activities

Create and implement service strategies for preventive and corrective maintenance to achieve the client’s desired goals

Assist in overseeing the team’s daily operational activities

Provide recommendations for best practices in using the XDR solution, including procedures to integrate with the client’s IT system

Act as a PIC for documentation integrity, especially for post‑integration documents

Responsible for preparing corrective and preventive maintenance reports, which are presented to the client side

Coordinate with operators regarding the preparation and configuration required during the XDR integration or installation process

Manage every ad‑hoc request from the client

Seniority level:

Associate

Employment type:

Full‑time

Job function:

Information Technology

Industries:

IT Services and IT Consulting

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